We’ve tried to answer some of the most frequently asked questions below. Click on the categories for more information.
Still have questions? Contact us HERE!
ORDERING
For orders under 100 cookies, we require 7 days’ notice
For orders above 100 cookies, we require 14 days’ notice
Depending on the design of the cookie and short notice, you may be subjected to a rush fee of 20% of the total order.
DELIVERY
Pickup is available at my home in Delray Beach.
Shipping UPS Ground is available depending on state and a flat fee of $25.00 includes shipping and handling.
Courier is available at your expense, please advise so I can give access at the gate.
We can meet at an agreed location at a rate of $1.50 per mile.
PRESALE
All holiday orders that are prepaid via deposit only (50% of total due) within one month prior, will receive a 10% discount.
DESIGN WORK
The Little Kitchen Cookie Co will not typically copy the exact art of others. We will use any photos you send for inspiration to design similar in colors and likeness but we stay away from exact copying.
COLORS
Colors can vary between screens. We do our best to match as close as possible but they can vary.
STORING
Cookies can be stored in an airtight container for up to a month or so on the counter or pantry. They can be frozen for a much longer time. If you remove them from the freezer, they will need to completely thaw and come to room temperature before removing the packaging otherwise you risk condensation setting in and the icing can lose its “art” details.
COTTAGE BAKER
The Little Kitchen Cookie is based out of Delray Beach, Florida and we are licensed and insured.
CANCELATIONS
Upon receipt of payment in full or deposit (50% of total due) we begin scheduling and planning out your order. Unfortunately, we cannot offer a full refund because we may have turned down other orders to complete yours. If we have not started, we will credit you 20% based on what was previously paid towards your new order.
PACKAGING
The Little Kitchen Cookie Co. does our best to package your order as securely as we can to make sure your cookies arrive intact. When we ship via UPS, we include two extra courtesy cookies “just in case” any arrive damaged.
PAYMENT
We accept Credit Cards & Zelle. When paying with a Credit Card, 2% transaction fee may apply.
INGREDIENTS
Currently, our cookies are not gluten-free or vegan and they do not contain nuts.